Customer Service Specialist - Retail & E-Commerce (Remote from Bali)

Join Torch Solutions as a Customer Service Specialist and become the voice of exceptional support for leading retail and e-commerce brands. This role offers a unique opportunity to work remotely from the vibrant communities of Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung). As a Customer Service Specialist, you'll be the first point of contact for customers, ensuring their queries and concerns are resolved efficiently and professionally. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering outstanding customer experiences.

At Torch Solutions, we are committed to providing top-notch customer service solutions to our clients. Our team is dedicated to helping businesses build strong customer relationships and drive sales through exceptional support. As a Customer Service Specialist, you'll use tools like Zendesk, Salesforce, and LiveChat to manage customer interactions, track performance metrics, and continuously improve our service standards.

This position offers a competitive salary and the flexibility to work from anywhere in Bali. Join us and be part of a dynamic team that values innovation, integrity, and customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by resolving customer inquiries and complaints promptly and professionally.
• Manage customer interactions through various channels, including phone, email, and live chat.
• Use customer relationship management (CRM) tools like Zendesk and Salesforce to track customer issues and provide personalized support.
• Monitor and analyze customer service metrics to identify areas for improvement and implement best practices.
• Collaborate with cross-functional teams to ensure seamless customer experiences.
• Stay updated with industry trends and best practices in customer service.
• Train and mentor new customer service representatives.
• Ensure compliance with company policies and industry regulations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum 2 years of experience in customer service, retail, or e-commerce.
• Proficient in using CRM tools like Zendesk, Salesforce, and LiveChat.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, remote environment.
• Strong problem-solving and multitasking abilities.
• Familiarity with e-commerce platforms like Shopify, WooCommerce, or Magento is a plus.
• Ability to work flexible hours and meet deadlines.

🛠️ Keahlian

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