Front Office / Guest Experience

Join Accor's flagship Pullman Jakarta, an iconic premium hotel featuring 317 luxurious rooms and the city's largest pillar-less ballroom. As a Front Office/Guest Experience professional, you'll be the cornerstone of our luxury hospitality, creating unforgettable moments for discerning guests. Our Pullman Jakarta is not just a hotel; it's a destination where every detail is meticulously crafted to exceed expectations. Located in the heart of Jakarta Raya, our hotel offers a prime location with easy access to major attractions, making it the perfect base for both leisure and business travelers.

In this role, you'll be responsible for managing guest arrivals and departures, handling reservations, and ensuring our guests' needs are met with the highest level of service. You'll work closely with our front desk team to deliver exceptional guest experiences, from check-in to check-out. This is an opportunity to be part of a dynamic team in a prestigious hotel, where your dedication and enthusiasm will be rewarded with professional growth and personal fulfillment.

As a Front Office/Guest Experience professional at Pullman Jakarta, you'll use industry-leading tools such as Opera PMS, Sabre, and Amadeus to manage reservations and guest data. Your day will be filled with a mix of administrative tasks and direct guest interactions, requiring a blend of organizational skills and a warm, approachable demeanor. We offer competitive benefits, including health insurance, performance bonuses, and a comprehensive training program to help you excel in your role.

📋 Tanggung Jawab Pekerjaan

• Manage guest check-in and check-out processes efficiently using Opera PMS.
• Handle reservations and bookings through Sabre and Amadeus, ensuring accurate and timely updates.
• Provide exceptional guest service, addressing inquiries and concerns with professionalism and empathy.
• Coordinate with housekeeping, dining, and other departments to ensure seamless guest experiences.
• Maintain accurate guest records and follow up on special requests to exceed expectations.
• Stay updated on hotel policies and procedures, and ensure compliance with all regulations.
• Assist in training new team members to maintain high service standards.
• Participate in team meetings and contribute to the continuous improvement of front office operations.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in front office or guest experience roles in the hospitality industry.
• Proficient in using Opera PMS, Sabre, and Amadeus for reservations and guest management.
• Excellent communication skills in English and Bahasa Indonesia.
• Strong organizational skills with the ability to manage multiple tasks efficiently.
• Customer service orientation with a focus on delivering exceptional guest experiences.
• Ability to work in a fast-paced environment with a positive attitude.
• Familiarity with hotel operations and industry standards.
• Willingness to travel and work flexible hours, including weekends and holidays.

🛠️ Keahlian

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