E-Commerce Marketplace Administrator - Cocolady

Join Cocolady as an E-Commerce Marketplace Administrator and play a pivotal role in managing our online presence across leading digital marketplaces. This is a unique opportunity to drive sales growth, optimize product listings, and enhance customer engagement in Sambikerep, Jawa Timur. With a strong focus on data-driven decision-making, you'll be responsible for managing our listings on platforms like Tokopedia, Shopee, and Bukalapak.

As an E-Commerce Marketplace Administrator at Cocolady, you'll be working closely with our sales and marketing teams to ensure our products are visible and appealing to our target audience. You'll be using tools like Google Analytics and Meta Ads Manager to track performance and make data-driven decisions. This role is perfect for someone with a passion for e-commerce and a desire to grow their skills in a dynamic and fast-paced environment.

In this role, you'll be responsible for managing our product listings, ensuring they are accurate and up-to-date, and optimizing them for maximum visibility and sales. You'll also be responsible for managing our customer service operations, ensuring that our customers are satisfied and that any issues are resolved quickly and efficiently.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize product listings across multiple e-commerce platforms including Tokopedia, Shopee, and Bukalapak.
• Monitor sales performance and use data analytics to make informed decisions about inventory, pricing, and promotions.
• Collaborate with the marketing team to develop and implement strategies for increasing sales and customer engagement.
• Manage customer service operations, including responding to customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction.
• Develop and maintain relationships with suppliers and vendors to ensure a steady supply of quality products.
• Stay up-to-date with industry trends and best practices in e-commerce to continuously improve our online presence and sales performance.
• Assist in the development and implementation of new e-commerce initiatives and projects.
• Provide regular reports and updates to management on the performance of our e-commerce operations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in e-commerce, digital marketing, or a related field.
• Strong understanding of e-commerce platforms and best practices for managing listings and sales.
• Proficient in using data analytics tools such as Google Analytics and Meta Ads Manager.
• Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment.
• Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.
• Fluency in both written and spoken English is a plus.
• Ability to travel to other regions within Indonesia as needed.

🛠️ Keahlian

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