IT Support Specialist - Hardware & Software Management

Join Leon Boga Sentosa as an IT Support Specialist and play a pivotal role in maintaining the efficiency and security of our company’s IT infrastructure. This position is ideal for a detail-oriented professional with a passion for troubleshooting hardware and software issues. Located in Jakarta Utara, you will be part of a dynamic team that ensures our systems run smoothly and securely.

As an IT Support Specialist, you will be responsible for a wide range of tasks, from diagnosing and resolving hardware and software problems to providing technical support to employees. You will work closely with various departments to ensure that our IT systems meet the needs of the business. This role offers a unique opportunity to grow your skills in a supportive environment and contribute to the overall success of Leon Boga Sentosa.

📋 Tanggung Jawab Pekerjaan

• Provide technical support to employees, including troubleshooting hardware and software issues.
• Install, configure, and maintain computer systems, networks, and other IT equipment.
• Monitor and maintain the security of our IT infrastructure, including firewalls, antivirus software, and other security measures.
• Conduct regular maintenance and updates on hardware and software to ensure optimal performance.
• Document all IT activities and maintain accurate records of hardware and software inventory.
• Collaborate with other IT team members to ensure the smooth operation of our systems.
• Stay up-to-date with the latest IT trends and technologies to recommend improvements to our IT infrastructure.
• Provide training and support to new employees on the use of IT systems and tools.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT support, with a focus on hardware and software management.
• Proficient in using Windows and Linux operating systems.
• Experience with network troubleshooting and configuration.
• Knowledge of IT security best practices and tools such as firewalls, antivirus software, and encryption.
• Familiarity with ITIL or other IT service management frameworks.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.

🛠️ Keahlian

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